Policies and Procedures

Fair Treatment and Equal Benefits Opportunity Policy

Non-Academic Grievance Procedure for External Parties

Privacy Policy

Protection of Personal Information Procedure

Statement of VET Tuition Assurance

Click on documents to view or download.


VET FEE HELP Loan or Victorian Training Guarantee Program


For students enrolled prior to 2017 and who have accessed the VET FEE HELP Loan or Victorian Training Guarantee Program please see section named as such below.

Fees Charges Policy

Refund Policy and Procedure

Request Form For Reissue of Qualification or SOA

Student Academic Non-Academic Grievance Procedure

Student Review Re-Crediting VET FEE-HELP Balance

The Academy Hire Program Policy

Withdrawal Policy Procedure

VET Student Loans or Skills First Funding Program


For students enrolled in 2017 and who have accessed the VET Student Loan Program or Skills First Funding

Entry Procedure

Fees Charges Policy

Refund Policy Procedure

Non-Academic Grievance Procedure for External Parties

Student Academic & Non-Academic Grievance Policy & Procedure

Student Information


Application for Refund

Authority to Verify Certification

Change of Details Form

Request Form for Reissue of Qualification or SOA

Online Delivery Standards

Student Handbook


Students wishing to enrol with Pragmatic Training or associated entities must ensure they read the Student Handbook.


This handbook has been developed to provide the student with an outline of the expectations and responsibilities of all those involved in the vocational training process: the student, the trainer and the employer (where applicable).


Change of Details Form


Students are responsible for notifying Student Services & Privacy Officer at Pragmatic Training by emailing the Change of Details Form to StudentServices@pt.edu.au as soon as possible after changing details. Students must notify Pragmatic Training of:



  • any errors in the information Pragmatic Training holds

  • any changes to personal details

  • confirm all alterations to be made to information already held by Pragmatic Training


Authority to Verify Certification


Pragmatic Training is required to verify the authenticity of the certifications provided for the purpose of Credit transfer (CT) or Recognition of Prior Learning (RPL). Therefore, those wishing to apply for CT and RPL are required to fill out the Authority to Verify Certification form and email it to StudentServices@pt.edu.au


Request Form for Reissue of Qualification or SOA


Students requiring replacement of their Certificate or Statement of Attainment will be charged an administration fee of $50. A Request Form for Reissue of Qualification or Statement of Attainment must be lodged by one of the methods provided on the form.


Application for Refund


Applicant must complete an Application for Refund form and return to the Finance Department. All information on the form must be completed and signed in order for the request to be processed by Pragmatic Training. A complete form must be sent to StudentServices@pt.edu.au